Looking for ways to improve productivity and customer satisfaction? Most small-medium sized businesses eventually outgrow their hands-on management style, focusing day-to-day on getting things done, keeping customers happy and growing the business. Eventually you need to systemise, empower staff and take the guesswork out of managing your business.
Quality Management System ISO 9001:2008 provides an internationally recognised framework for monitoring and improving business performance. With more than 1million accredited organisations worldwide, it is one of the most widely used management tools in the world today.
What is a Quality Management System?
If you are consistently delivering quality outcomes (i.e. customers are generally satisfied) then it’s safe to assume you have some sort of quality management system in place. You will have formal or informal policies and procedures. Some of these may be documented, some not.
No matter how little or how much documentation you have, you will be surprised by how easily I can translate your existing management system into the ISO 9001 quality assurance format required for accreditation.
Why do I need ISO 9001?
I believe there’s great value in this work. The ISO 9001 closely links your business and marketing plan, keeps staff informed and responds to customer needs. It provides an objective platform for decision making based on recorded data. It is dependent on record keeping for performance reviews, business improvements and product development.
To document your Quality Management System, I will
- Review all existing documentation (e.g. business plans, HR, OH&S, operations manuals, etc)
- Interview each department head about their quality targets and processes
- Report on findings (incl. identified gaps) and seek feedback
- Document your management system according to ISO 9001:2008
To become certified you will need to get in contact with an accredited certification organisation to audit and certify your Quality Management System.